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Ordering FAQs

Order at table

Ordering via our app? Take a look at our FAQs below, or just ask our team if you need any help. If you prefer to have your order taken by a server, please ask a member of the team.

If you have any questions in advance of your visit, you can also contact our Customer Services team for further information.

What are the different ordering options?

How do I place my order by app?

When will my food arrive?

How do I order different courses?

How do we order as a group?

How do I remove a product from my order?

Do I need a phone to order?

Can I make adjustments to a dish?

Can I use a gift card to pay?

Can I leave a tip?

How do I notify you of an allergy?

I have a problem with your ordering site.

How can I get a refund?

Do I need to do anything to prepare for my visit?

What if I don't want to use the app to order?

Do you offer table service?

Can I mix and match app and table service?

Click & Collect

These FAQs will help you to place an order with our Click & Collect service.

If you need any other help, please contact the restaurant you would like to collect from, or get in touch with our Customer Services team.

Where can I collect from?

How do I place my order?

Can I change my pickup time?

I'm having trouble placing my order.

How do I remove a product from my order?

Can I make adjustments to a dish?

How can I get a refund?

Can I pay by gift card?

Can I change my order?

Our largest table size available is for eight people. Unfortunately we are unable to allocate more than one table per booking and will not be able to honour multiple bookings for the same party.
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