Ordering FAQs

To view our menu and place your order, simply connect to our guest WiFi and scan the QR code (on your table). You can even do it the old fashioned way and type the web address into the browser on your smartphone.

You will then be prompted to enter your table number.

Please then simply tap the items you would like to add to your order, then follow the on-screen instructions to checkout and pay. Until you checkout, your order will be available to view by pressing ‘checkout.’ A running total of the price of all dishes will appear on your screen.

Once you place the order, you will receive a confirmation email to show that the order has been received and a summary will show on your screen.

Your order will appear instantly in the kitchen in front of the chef who will prepare your dish.  Everything you order will be brought to your table as soon as it’s ready.  We are encouraging a more informal atmosphere at Jersey Crab Shack, so feel free to just pop in for a single dish and a drink, or a longer meal with several courses.

If you would like to order food as different courses, please just order the food that you would like to eat first, then place another order later for your next course.

If you would like to order food as different courses, please just order the food that you would like to eat first, then place another order later for your next course.

Everything you order will be brought to your table as soon as it’s ready, so if you would like separate courses, please make sure you don’t order everything at once.

Just like when your server used to take your order,  it’s also possible for one guest to order for multiple guests on one device. In this case, the orders will all arrive at the same time. Feel free to order further drinks or dishes such as sides, another sharing plate, or desserts whenever you wish.

Every member of the party can also place and pay for their own order on their own device (or on one of our ordering devices). In this case, orders will be brought out as they are ready, but generally will arrive close together. We are working on functionality to link all orders from the same table together so the last person to order will send all orders to the kitchen.

If you have accidentally selected a product, please click the ‘basket’ icon at the bottom of the screen beside the ‘check out’ button.

The list of products in your basket will display.

Find the product that you do not wish to purchase, then press the ‘-‘ symbol beside it.

A ‘remove’ message will appear. Please tap this to delete the product from your basket.

If you accidentally place the order before removing the unwanted item, please let a member of the team know as soon as possible.

To order at the restaurant without a phone, please ask for our ordering device.
This is sanitized after each use.

Should you experience any issues using a phone or ordering device or need extra help, please go to the bar where we can also take your order.

We are unfortunately not able to make any changes or modifications to any of our dishes. But we do offer several popular options for some dishes, which you can choose from.

We train our teams to create each dish to the same specification every time, and allowing modifications could create confusion, compromise quality and taste, and impact our comprehensive Allergen Process.

Additionally, our ordering system is fully integrated with our kitchen screens, stock system, and tills, so modifications can create complications in this respect.

We try to provide as much information as possible on our menus to make it easy to avoid any food dislikes or intolerances. We also offer a full allergen menu covering the 14 main allergens, should you need to avoid an ingredient for allergy reasons.

Yes. We are currently working on integrating our gift cards with our online ordering system, but you can still pay with a gift card at the bar.

If your gift card has expired during our closure period, please see our JPRestaurants website for help.

For any enquiries about a specific gift card, please contact our Head Office via our contact form, providing the gift card reference number on the back of the card.

We include service in our prices at Jersey Crab Shack, so there is no need to leave a tip when you dine with us.

If you experience excellent service, please visit again and let us know by completing our post-dining survey (which will be emailed to you after your visit), or by contacting us and choosing ‘Feedback’.

The aim of our new tips policy, which includes paying our team a better salary of higher base and variable incentives, is to enable us to provide better employment conditions for our team as well as certainty for our customers.

It’s the norm in many countries like France and is being adopted more and more in Jersey and the UK.

If you, or a member of your party, has a severe allergy, please place their order separately and select the allergy from the ‘Allergens’ list at the bottom of the menu. This will ensure that the allergen is highlighted to our chefs when the kitchen prepares the allergic guest’s order.

Please make sure that you check the Allergen Menu before ordering to make sure that the chosen dish does not contain the relevant allergen. A laminated copy of the Allergen Menu is available from the bar.

Using Apple Pay or Google Pay will help make your payment easier and quicker. If you’re not yet set up for this, please find details of how to set up Google Pay and Apple Pay here. We can also help you to set it up at the restaurant, so your checkout experience will be faster next time.

If you do not wish to use Apple or Google Pay, you are still very welcome to dine with us. You will simply need to input your card details when you order, so this may take a minute or two longer than checking out with a mobile payment method.

If you don’t want to use our easy app please go to the bar to order, just like you would in a pub.  And if you prefer not to order via the app or at the bar, we’ll give you a disposable menu and our friendly team will come over to take your order. We will still ask you to pay each time you order as we are now not following the traditional approach of starter, main and pudding but rather a more casual approach to eating and drinking.  The app is all part of our new casual and better value approach which will continue once Covid is all over and so there’ll be a nominal £2.50 fee for guests who would like this extra level of table service.

Those who are happy to order more casually can still do so via the app or at the bar, with no cover charge. We also won’t charge for those who need table service for disability or accessibility reasons.

Click & Collect is currently available at Jersey Crab Shack St Helier and Gorey.

Please see our ‘locations’ page for the restaurant opening times.

To view our menu and place your order, simply head to our ordering site and choose the restaurant you wish to collect from. When prompted, please select ‘Order for Collection.’

Please then simply tap the items you would like to add to your order, then follow the on-screen instructions to choose a collection time, checkout and pay. You will receive a confirmation email to show that the order has been received.

We are unfortunately not able to change the collection time once your order has been placed.

We will keep all orders for at least 30 minutes after the chosen pickup time or until closing time (whichever is earlier), but we recommend that orders are picked up as close to the collection time as possible, so that the taste and quality does not deteriorate.

If you are more than 30 minutes late to collect your order, your food may be disposed of and no refund will be given.

We’re sorry that you’re experiencing issues.

If you are struggling to access the ordering site, please try the following troubleshooting advice:

• Refresh the page
• Clear the cache on your device
• Access the online ordering site from a private or incognito window
• Check that the restaurant or café you are ordering from is currently open

If you continue to experience problems or notice a specific issue with any of our products, please let our Head Office know by getting in touch with us.

If you have accidentally selected a product, please click the ‘basket’ icon at the bottom of the screen beside the ‘check out’ button.

The list of products in your basket will display.

Find the product that you do not wish to purchase, then press the ‘-‘ symbol beside it.
A ‘remove’ message will appear. Please tap this to delete the product from your basket.

We unfortunately can’t amend your order once it has been confirmed, so please check your basket carefully before completing your order.

We train our teams to create each dish to the same specification every time, and allowing modifications could create confusion, compromise quality and taste, and impact our comprehensive Allergen Process.

Additionally, elements of some of our restaurant dishes are prepared in advance, so it is not possible to remove certain ingredients at the time of receiving an order.

We try to provide as much information as possible on our menus to make it easy to avoid any food dislikes or intolerances. We also offer a full allergen menu covering the 14 main allergens, should you need to avoid an ingredient for allergy reasons.

Since payments are securely processed through our online ordering site, the restaurant where you collected your order will not be able provide a refund on site.

If you are unhappy with the quality or service you have received, please contact us via the Feedback link on our website, or, for restaurant orders, by completing the survey emailed to you after your visit.

You can also contact our Head Office for assistance.

We are unfortunately unable to accept gift card payments through our online ordering system at this time.

We are working on implementing a digital solution, and hope to be able to integrate this with our ordering site soon.