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Ordering FAQs

Order at table

These FAQs should help let you know what you expect when you dine with us at Jersey Crab Shack.

If you need more help at the restaurant, please just ask a member of our friendly team or head to the bar.

If you have any questions in advance of your visit, you can also contact our Customer Services team for further information.

How do I place my order?

When will my food arrive?

How do I order different courses?

How do we order as a group?

How do I remove a product from my order?

Can I order without a phone?

Can I make adjustments to a dish?

Can I use a gift card to pay?

Can I leave a tip?

How do I notify you of an allergy?

I have a problem with your ordering site.

How can I get a refund?

Do I need to do anything to prepare for my visit?

What if I don't want to use the app to order?

Click & Collect

These FAQs will help you to place an order with our Click & Collect service.

If you need any other help, please contact the restaurant you would like to collect from, or get in touch with our Customer Services team.

Where can I collect from?

How do I place my order?

Can I change my pickup time?

I'm having trouble placing my order.

How do I remove a product from my order?

Can I make adjustments to a dish?

How can I get a refund?

Can I pay by gift card?

Book
Our largest table size available is for eight people. Unfortunately we are unable to allocate more than one table per booking and will not be able to honour multiple bookings for the same party.
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