Our detailed booking terms and conditions for all JPRestaurants locations are outlined below. Should you have any further queries or requests ahead of your visit, please do not hesitate to contact us.
An e-mail address must be provided upon making a booking at any of our restaurants, as this link will be provided on booking confirmation e-mails.
We have comprehensive customer and staff policies and procedures in place to protect everyone during the Covid-19 pandemic. These include increased hygiene and social distancing measures which must be followed by all customers in accordance with Government of Jersey guidelines. Customers confirm that they, and others included in the booking, are (i) free from symptoms of Covid-19 when making a booking and/or visiting JPRestaurants premises and (ii) when visiting a JPRestaurants (a) they will take a temperature check (b) they are not required to isolate due to recent travel history before arrival in Jersey or due to having been required to isolate by a Government Track & Trace team.
Click & Collect and Order at Table
Click & Collect orders will be held for at least 30 minutes after your chosen slot time or until closing time of the outlet, which ever is earlier. After that time, orders may be disposed of and no refund will be given. Please note orders not collected at the chosen pick up time may result in some dishes deteriorating in quality and taste. Order at Table orders for dining in may only be made during our opening hours. Any orders outside these times will not be actioned and no refund can be given.
No changes to pick-up time or pick-up location can be made once is an order is placed. No refunds will be given once an order is placed and paid for using Click & Collect or Order at Table even if incorrect location or time is selected by you. Any feedback as to quality and service or complaints should be addressed to our Customer Services team.