Reservation Duration
Tables are available for two hours, after which they will be re-booked. Please contact us if you would like to stay at your table for longer than two hours. For tables booked at 13:30 or later, or 20:00 or later, your table will not be re-booked and you will not need to request the table for a longer period of time if required.

We respectfully ask that you are ready to be seated at the time of your reservation to ensure the best possible level of service to all of our guests. If you are running late, we kindly ask that you notify us by telephone at your earliest convenience.

Should you wish to have a drink prior to being seated, please arrive earlier or change your reservation to a later time. You may continue your experience in the bar (Banjo and the Oyster Box) or on the terrace (weather permitting at the Oyster Box) for drinks after your meal.

Cancellation Policy
We require at least four hours’ notice for every cancellation. For bookings cancelled with less than four hours’ notice, we will charge £10.00 per person if we are unable to resell the table. In the event that you do not show up, we will charge £15.00 per person.

We are sorry that cancellation charges have become necessary but regrettably our experience dictates this precaution.

Table Allocation
Due to the large number of requests, unfortunately we cannot guarantee window tables or specific areas when taking reservations, but we will do our best to accommodate your requests. Your understanding is appreciated.

As a guide, if you choose to dine early and leave your table by 20.15 or later, or book a table from 20.30, there is a higher chance we are able to offer you a window table/a specific area of the restaurant. However, we cannot always guarantee this availability due to other bookings and table configurations.

Food Safety and Allergens
We respectfully ask that food that has not been prepared in our kitchens is not consumed on our premises. For the avoidance of doubt, this includes celebratory cakes so please ask if you would like a celebratory pudding made. At least 48 hours’ notice is required, so please call or e-mail your chosen restaurant as far in advance as possible. The reasons we have implemented this policy are that we are (i) often unable to find a place to store the cake in a fridge, which is often required for food safety purposes, (ii) the service of food not on the menu can impact our quality of service to the customer who brought the cake and customers on other tables, especially if we were not warned in advance, (iii) in the event of an alleged food poisoning or serious allergic reaction of one of our guests, we would be unable to trace the source in accordance with our Food Safety procedures.

We cater for most dietary requirements and have strict policies in place for customers with food allergies. These policies and our allergen menus are available to view online at jprestaurants.com. We are happy to respond to any specific requests for further information regarding allergens in our kitchens prior to your visit. All of our managers, wait staff, chefs and kitchen staff are fully trained on our allergen policy and any questions can be answered by the Duty Manager prior to orders being taken.

Covid-19

We have comprehensive customer and staff policies and procedures in place to protect everyone during the Covid-19 pandemic.  These include increased hygiene and social distancing measures which must be followed by all customers in accordance with Government of Jersey guidelines.  Customers confirm that they, and others included in the booking,  are (i) free from symptoms of Covid-19 when making a booking and/or visiting JPRestaurants premises and (ii) when visiting a JPRestaurants (a) they will take a temperature check (b) they are not required to isolate due to recent travel history before arrival in Jersey or due to having been required to isolate by a Government Track & Trace team.

Click & Collect and Order at Table

Click & Collect orders will be held for at least 30 minutes after your chosen slot time or until closing time of the outlet, which ever is earlier. After that time, orders may be disposed of and no refund will be given. Please note orders not collected at the chosen pick up time may result in some dishes deteriorating in quality and taste. Order at Table orders for dining in may only be made during our opening hours. Any orders outside these times will not be actioned and no refund can be given.

No changes to pick-up time or pick-up location can be made once is an order is placed. No refunds will be given once an order is placed and paid for using Click & Collect or Order at Table even if incorrect location or time is selected by you.  Any feedback as to quality and service or complaints should be addressed to our Customer Services team.

Privacy Policy
We have a detailed Privacy Policy dealing with how we use your personal information. Please see our full privacy policy here.