At JPRestaurants, we’re committed to keeping customers, employees and islanders as a whole safe, through the use of technology in our restaurants and cafés, creating clean, safe environments to visit and work in, and providing clear training and policies for our employees.
Read on to find out how we’re keeping everyone safe. We’ll be updating our approach as restrictions ease, so do get in touch with us if you’d like to know more about our safety procedures in advance of your visit.
CLEANING AND SANITIZATION
We’ve gone beyond our standard cleaning and sanitization routines, and ensure that frequently-touched surfaces and bathrooms are sanitized on a regular basis throughout the day, using anti-viral cleaning products which are safe for a catering environment.
We have strict hand-washing protocols for staff, and ensure all employees and customers have easy access to hand sanitizer and hand-washing facilities on site, which include separate hand washing areas and changing rooms for staff to use.
FOOD HANDLING PROCESSES
Our normal food handling and internal health and safety processes go a long way to prevent the spread of illnesses, and we’ve taken these even further since the outbreak of Covid-19. These include specific agreed procedures to investigate any reports of customers falling ill after dining with us and staff training, which includes a requirement to not be in work when ill (or during a period of 48 hours after the symptoms of gastroenteritis have stopped).
We also follow HACCP (“Hazard Analysis and Critical Control Point”) procedures to ensure safe food handling. The Government of Jersey Environmental Health has awarded all of our restaurants and cafés a 5* rating, which means all JPRestaurants outlets are excellent performers, fully compliant with the law and adopt best practice with an overall very high standard of food safety management practices.
We introduced policies on face masks for staff before this became mandatory in Jersey. For the safety of staff and customers, staff wear clean, well-fitting masks while working, in addition to maintaining physical distancing where possible.
In line with government guidelines, we also ask that guests wear face masks at all times, except for when eating or drinking.
We’ve ensured that our cafés and restaurants are clearly marked and laid out to maintain adequate physical distancing. On top of this, staff have received training on how to maintain physical distancing as much as possible, both between themselves and colleagues and themselves and customers, meaning our customers will still receive the same great service without unnecessary proximity.
We’ve launched a new web app at our Jersey Crab Shack restaurants, allowing customers to make and pay for their orders from their own smartphones. While our teams are on hand to help, this technology lets customers order at their own pace, and reduces the amount of time in close proximity where this can be helped.
CLICK & COLLECT
For customers who wish to enjoy our dishes from the comfort of their own home, we’ve introduced Click & Collect at Banjo and our Jersey Crab Shack restaurants. Dishes and drinks can be ordered and paid for from our websites, with the customer selecting the collection time, reducing the amount of time waiting to collect an order.
TRACK & TRACE
We’ve launched a digital Track & Trace system to help facilitate contact tracing. The system we use makes a record of a guest’s visit, which is securely held by our data provider. In the event of a positive case being traced to one of our restaurants, we can use this data to quickly and accurately identify anyone who has been in close proximity with the individual to help Jersey’s Contact Tracing team.
TEMPERATURE CHECKS, WORKFORCE TESTING, AND SYMPTOM DECLARATIONS
We’ve installed temperature cameras in our restaurants and cafés to ensure sure that anyone who enters our restaurants isn’t showing signs of a fever.
We have had a large take-up of employees using the Government of Jersey’s voluntary Workforce Testing programme, and will provide full pay to any employee isolating receiving a positive test through this screening programme.
As an extra precaution, we ask all employees to declare that they (and their household) are symptom-free at the start of every shift.
STAFF PAY WHILE ISOLATING
It is strict policy that no member of staff can attend work while they or a member of their household are isolating due to a positive test or Covid-19 symptoms. In order to support staff who are isolating, we’ll top up any Isolation Benefit to ensure that staff receive their full contractual salary while isolating due to symptoms in their household.
We’re ensuring that our service meets all Government and Visit Safe guidelines. These guidelines mean that your visit might be a little different to usual, but we’ll still do our best to ensure you’ll have a great time.
Under current Government guidelines, we’ll only be able to serve you alcohol with a main meal (one of our Big Plates, or two Small Plates). You’ll also need to keep your mask on, unless you’re eating or drinking, and you won’t be able to order any more alcoholic drinks after you’ve finished your meal.